Terms and Conditions for Man With Van Balham

These Terms and Conditions set out the basis on which Man With Van Balham provides removals, transport, loading, unloading, and related moving services to customers. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to be bound by these terms. They are designed to create clarity for both sides and to support a professional, safe, and efficient service. If any part of these terms is unclear, the customer should review them carefully before confirming a booking. The terms apply to all domestic and commercial work unless a separate written agreement states otherwise.

In these terms, references to ???we??�, ???us??�, and ???our??� mean the service provider operating under the Man With Van Balham name, while ???you??� and ???your??� refer to the customer, the person making the booking, and anyone acting on their behalf. Where services involve third-party buildings, shared access, parking restrictions, or building management rules, you remain responsible for arranging compliance unless we specifically agree in writing to do so. These conditions should be read together with any quotation, booking confirmation, inventory, or job specification issued for your move.

All bookings are subject to availability, vehicle suitability, lawful access, and acceptance of the job details you provide. Any change to the original scope of work may affect the price, timing, or resources required. We reserve the right to refuse or suspend services where the requested work is unsafe, unlawful, materially different from the original description, or likely to cause damage that could reasonably be avoided. For the avoidance of doubt, these terms cover standard moving and transport services only and do not create any obligation to perform work that falls outside the agreed scope.

Booking Process

To make a booking, you must provide accurate information about the items to be moved, collection and delivery addresses, access conditions, floor level, parking restrictions, and any special handling requirements. We rely on the information you provide when estimating time, manpower, and vehicle size. A booking is usually formed only when we confirm the date, approximate schedule, and price in writing or by other recorded communication. A quotation is an invitation to book and may be withdrawn or amended if the details supplied are incomplete or materially inaccurate.

Customers using Man With Van Balham services should ensure that all information is correct before confirming. If the job involves dismantling, packing assistance, heavy lifting, waiting time, or multiple stops, these should be disclosed in advance. Any item that is unusually heavy, fragile, high-value, or difficult to move must be identified prior to the move. We may require photographs, item lists, or further details to assess the work properly. Failure to disclose relevant information may result in additional charges, delays, or cancellation at our discretion.

For operational reasons, the allocated arrival time is normally an estimated window rather than a guaranteed exact minute. While we always aim to be punctual, delays may occur due to traffic, weather, prior jobs, access issues, or circumstances outside our control. If you need a time-sensitive collection or delivery, this must be agreed in advance and may be subject to a premium or specific conditions. We may also refuse to proceed if safe parking or practical access is not available on arrival.

Payments, Pricing, and Charges

Prices are based on the information supplied at the time of booking and may be fixed, hourly, or otherwise structured as stated in the quotation. Unless otherwise agreed, charges may include labour time, vehicle use, fuel, waiting time, congestion or parking charges, ferry or toll fees, dismantling, wrapping, or disposal costs where lawful and pre-approved. Any additional work requested on the day may be charged separately. The customer remains responsible for all agreed fees, even if a third party arranged the booking on their behalf.

Payment terms will be stated in the booking confirmation or invoice. In many cases, payment is due on completion of the service, though deposits or advance payments may be requested for certain jobs. We may accept bank transfer, card payment, or other agreed methods. If an invoice remains unpaid after the stated due date, we reserve the right to charge reasonable recovery costs and statutory interest where permitted by law. All prices are exclusive of any amounts specifically stated as payable separately, such as parking fees or additional labour caused by changed circumstances.

If the final charge differs from the original estimate, this will usually be because the scope of work changed, the access conditions were worse than described, the move took longer than expected due to waiting or delays outside our control, or additional services were requested. We will aim to explain any adjustment clearly. The customer must pay all undisputed sums without unreasonable delay. If payment is declined, reversed, or withheld without valid reason, we may suspend further work and retain any goods in our possession only to the extent allowed by law.

Cancellations and Amendments

You may cancel or reschedule a booking by giving reasonable notice. Cancellation terms may depend on how far in advance the cancellation is made, whether staff and vehicle resources have already been allocated, and whether any non-recoverable costs have been incurred. If you cancel close to the scheduled time, we may charge a cancellation fee to reflect lost time and planning costs. Any deposit paid may be retained, in whole or in part, where permitted and proportionate to the circumstances.

Where Man With Van Balham cancels or is unable to provide the service due to a reason within our control, we will try to offer an alternative date or a refund of any prepayment for the undelivered portion of the service. However, we are not liable for losses arising from events beyond our reasonable control, including severe weather, road closures, accidents, strike action, or unexpected vehicle failure not caused by negligence. In such cases, we will take reasonable steps to minimise inconvenience and communicate changes as soon as practical.

Amendments to the booking, including changes to date, address, inventory, or service level, should be notified as early as possible. We may need to revise the price, time estimate, or vehicle requirements. If the amended job materially differs from the original booking, we may treat it as a new booking. Customers should not assume that changes have been accepted unless we confirm them. It is the customer???s responsibility to ensure that any updated information is accurate and complete before the move begins.

Liability, Damage, and Customer Responsibilities

We will carry out all work with reasonable care and skill. Our team will take reasonable precautions when handling your belongings, but liability is limited to losses caused directly by our negligence, breach of contract, or wilful misconduct. We are not responsible for pre-existing damage, items inadequately packed by the customer, inherent defects, wear and tear, or loss caused by incorrect instructions given by you or someone acting on your behalf. Customers should ensure fragile goods are properly protected unless packing has been separately agreed.

It is your responsibility to declare any item that requires special handling, professional disconnection, or suitability checks before movement. This includes, without limitation, appliances, antiques, mirrors, glass furniture, valuable electronics, artwork, and bulky items that may need extra staff or equipment. We may refuse to move certain items if they are unsafe, improperly prepared, or prohibited by law. Man With Van Balham accepts no responsibility for damage caused by moving items that were not appropriately disclosed or that were packed in a manner likely to fail during transit.

Any claim for loss or damage must be reported as soon as reasonably possible and in any event within a reasonable period after the service is completed. To assess a claim, we may require photographs, proof of value, evidence of packing, and a description of the event giving rise to the loss. Where liability is accepted, our responsibility will be limited to the reasonable cost of repair or replacement of the affected item, subject to any applicable legal limits, exclusions, or insurance arrangements. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded.

Waste Regulations and Disposal

If the service includes removal of unwanted items, packaging, or clearance waste, the customer must ensure that disposal is lawful and properly authorised. We will only remove, transport, or dispose of waste in compliance with applicable UK waste regulations. This may require confirming the type of material, its origin, and whether any items are recyclable, reusable, or require specialist treatment. We reserve the right to refuse the removal of hazardous, contaminated, clinical, electrical, or regulated waste unless proper arrangements have been made in advance and lawful disposal is possible.

The customer confirms that any waste presented for disposal is their property or is otherwise lawfully transferable for disposal. You must not ask us to remove items that contain confidential data, prohibited materials, or substances requiring special licences unless this has been agreed beforehand and all legal requirements are met. Man With Van Balham may ask for additional information or evidence to confirm the nature of the waste and the lawful basis for disposal. Any fines, penalties, or third-party charges arising from inaccurate descriptions, illegal disposal requests, or mixed waste declared incorrectly may be passed to the customer to the extent permitted by law.

Where waste transfer documentation, receipts, or other records are required, the customer agrees to cooperate with any reasonable requests needed to complete the disposal lawfully. If the customer leaves items for disposal at collection, this does not automatically mean we accept responsibility for sorting them into regulated waste streams unless such work is expressly included in the booking. We may charge extra for loading, sorting, segregation, or handling of waste that is difficult, hazardous, or requires special processing.

Access, Parking, and Site Conditions

The customer is responsible for ensuring lawful and practical access at both collection and delivery points. This includes lift access, stair access, permits, parking space, loading bay arrangements, and any building rules that may affect timing or vehicle placement. If access is restricted, the move may take longer and additional charges may apply. We are not liable for delays or extra costs caused by inaccessible premises, restricted parking, unannounced security procedures, or failure to provide the access information requested at booking.

You must make sure that the route for moving items is reasonably clear and safe. If there are obstacles, narrow corridors, low ceilings, or surfaces likely to be damaged, you should notify us in advance. We may request that carpets, floors, or door frames be protected by the customer where appropriate, or we may apply additional coverings if agreed. Our team may refuse to move an item if the route presents a clear risk of injury, damage, or unlawful access.

If the customer, the recipient, or a third party is not present at the agreed time, or cannot provide access when required, we may charge waiting time or abortive visit fees. Goods may be left only where it is safe and lawful to do so. Any redelivery, storage, or return trip will be chargeable unless our failure to attend was the sole cause of the issue. These provisions are intended to reflect the practical realities of removal work and to ensure the service remains fair and workable.

Insurance and Third-Party Items

We may hold insurance cover appropriate for the type of work undertaken, but insurance does not replace the customer???s duty to declare valuable, fragile, or unusual items in advance. Any protection arrangements, limitations, or excesses will apply in accordance with the relevant policy terms. If a customer requests a higher level of cover, this must be agreed before the service begins and may involve an additional charge. No statement in these terms should be read as a guarantee that every risk is insured.

If items belong to a third party, the customer confirms that they have authority to instruct us regarding those items and to agree to these terms on behalf of the owner where necessary. We may refuse to handle property where ownership is disputed or where consent appears uncertain. The customer will indemnify us against claims brought by third parties arising from instructions, omissions, or misrepresentations supplied by the customer, except where such claims are caused by our negligence or breach of duty.

General Provisions

We may subcontract part of the service where reasonably necessary, provided this does not materially reduce the standard of care owed to the customer. No waiver by us of any breach or delay shall operate as a waiver of any later breach. If any part of these terms is found unenforceable, the remainder will continue in full force. Any variation must be agreed in writing. These terms form the whole agreement between the parties in relation to the booked service, unless expressly supplemented by a written contract.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the services, including the interpretation of these terms, shall be subject to the exclusive jurisdiction of the courts of England and Wales. Nothing in these terms affects any statutory rights that cannot be excluded or limited by agreement. If you book with Man With Van Balham, you acknowledge that you have read, understood, and agreed to these conditions before the service is carried out.